Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy Shipment processing time

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

The lowest cost method of shipping will be determined and used based on the specifications of the shipment including the destination address.


Shipment costs:

All order up to 5 items will be shipped at a flat rate of:

Shipping for larger orders: Upon Request

Delivery delays can occasionally occur.

Back in Balance ships to addresses within the U.S., U.S. Territories, and but does not ship to po boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Back in Balance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Back in Balance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy We currently do not ship outside the U.S.


Return Policy

Please review our Return Policy posted on our Website prior to making any purchases.  We do not allow for any returns of product once it has been delivered to your address.  If your product arrives damaged please see above instructions under “Damage”.


Regarding Your Registration

By using Back in Balance Services, you represent and warrant that:

  • all registration information you submit is truthful and accurate;
  • you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use this Website; and
  • your use of the Back in Balance Services does not violate any applicable law or regulation.

You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by any of the Website’s registration forms and (b) maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Back in Balance has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Back in Balance has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).